About Us
Hand Hygiene Europe is a trading name of Food Safety Direct Limited. This web site is owned and operated by Hand Hygiene Europe who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Hand Hygiene Europe
Food Safety Direct Limited Lyne Riggs Estate Lancaster Road Carnforth LA5 9EA United Kingdom
Phone: 0844 800 4086
Fax: 0844 800 4087
Email: sales [at] handhygieneeurope [dot] com
VAT Registration Number GB852039436
Company number: 05294095 |
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
The list of credit and debit cards we accept is shown on the bottom of the home page and includes both Visa and MasterCard. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We accept Credit and Debit Card transactions.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Account customers
If you are a registered account customer, payment shall be made in full at the end of the month following the date of invoice. We make revoke credit if you fail to make payment when due. If payment is not made when due, interest is payable at the rate of 3% over HSBC's prevailing base rate on the amount outstanding from the due date of payment until receipt by us on the full amount (including any accrued interest), whether before or after judgement, together with any reasonable legal or other recovery costs.
We may suspend further supply or delivery, or terminate our contract if you are in breach of an obligation hereunder or you become unable to pay your debts when they fall due.
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Shipping And Handling
Standard shipping charge will be added to all orders (except where indicated on the website).
Details of the delivery charges will be displayed on the website. |
Delivery Schedule
We aim to deliver your order right away. Where goods are in stock and the order is recieved before 1p.m.we will normally dispatch your order the same day. Otherwise the goods will be dispatched the next working day. For non-stock items that need to be ordered in, we will dispatch within 5 business days. If for any reason we are unable to meet this dispatch deadline we will inform you of the delay.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. |
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
Guarantee
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
Please refer to the Returns Policy for details on returning goods. |
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0844 800 4086 (International +44 0844 800 4086) or fax us on 0844 800 4087 or write to us at Food Safety Direct Limited Lyne Riggs Estate Lancaster Road Carnforth LA5 9EA United Kingdom |
Privacy Policy
Hand Hygiene Europe do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes. |
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
On cancellation, you must return the goods to us at your cost, unless the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us, in which case we will meet the cost of return but we ask that you allow us to nominate the carrier.
To return an item:
Please email sales@handhygieneeurope.com quoting your order reference number and stating the reason for return. We will then issue an authorisation code. Items will not be refunded or replaced without an authorisation code.
Return the goods in their original condition, including packaging and obtain proof of return from the carrier.
We will then despatch a replacement or process a refund once your returns are received.
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